Our Guarantee
At Exotic Parrot Pet Shop, we are committed to providing healthy, active, and well-cared-for parrots to every customer. In the rare event that a bird arrives deceased, we will issue a store credit equal to the value of the bird in the form of a coupon code. This credit can be applied toward a future purchase from our store.
Live Animals are not returnable.
To qualify for our guarantee, customers must notify us in writing within 24 hours of receiving their order. Please include clear photographs of the bird to help us review and process your claim as quickly as possible.
In certain situations, we may request a necropsy performed by a Board-Certified Avian Veterinarian to determine the cause of death before issuing any store credit under our Live Arrival Guarantee or any applicable extended warranty. Once the necropsy has been completed, please send the official veterinary report to info@exoticparrotpetshop.com within 24 hours of receiving the results. If a Board-Certified Avian Veterinarian is not available in your area, our team will gladly assist in arranging the necropsy. Please contact us immediately at info@exoticparrotpetshop.com so we can provide detailed instructions on how to properly preserve the bird and safely return it for examination. Following these guidelines will help us process your claim as quickly and efficiently as possible.
Extended 60 Day Live Bird Warranty option
We take great pride in providing healthy, well-socialized, and high-quality parrots to our customers. We understand the excitement of welcoming a new feathered companion into your home, and we are committed to supporting you throughout that journey.
In addition to our Live Arrival Guarantee, Exotic Parrot Pet Shop offers an optional 60-Day Extended Warranty for eligible live bird purchases valued at $499 or less. This protection can be added easily during the checkout process.
The first few weeks after bringing home a new parrot are often the most important, as your bird adjusts to its new surroundings. While we encourage every customer to learn about proper parrot care before purchase, our team is always available to provide guidance and support whenever you need it.
Our experienced bird care specialists are happy to assist with advice on nutrition, housing, environmental conditions, and general care to help your new companion thrive. Factors such as clean air, a balanced diet, a safe living environment, and appropriate interaction with other household pets can all contribute to your parrot’s long-term health and well-being.
If you have any questions about your bird or your warranty coverage, please contact our support team at info@exoticparrotpetshop.com. We’re always here to help ensure your feathered companion enjoys a happy and healthy life in its new home.
Our 60-Day Extended Live Bird Warranty includes the following terms and coverage details:
- The 60-Day Extended Live Bird Warranty does not cover losses resulting from owner negligence, including improper diet, accidental injury, unsuitable living conditions, or any situation beyond the control of Exotic Parrot Pet Shop where we are unable to monitor the bird’s care.
- To maintain warranty eligibility, customers must notify Exotic Parrot Pet Shop in writing as soon as any health concerns or unusual symptoms are observed. Prompt communication allows our team to provide appropriate care recommendations and support.
- If a bird passes away during the warranty period, customers must submit clear photographs along with the relevant order details through our Contact Us page or by emailing info@exoticparrotpetshop.com so we can begin reviewing the claim.
- Bird owners are responsible for providing a safe environment and should familiarize themselves with common household hazards, toxic plants, harmful foods, and other substances that may pose a risk to parrots. Exotic Parrot Pet Shop cannot be held responsible for incidents resulting from exposure to these preventable hazards.
- The 60-Day Extended Live Bird Warranty is available for eligible live bird orders valued at $499.99 or less. The warranty fee is calculated at 19% of the total value of the birds and approved travel carriers included in the order. Supplies, accessories, and additional services are not included in this calculation.
- This warranty covers the replacement value of the deceased bird(s) only. It does not include replacement travel carriers, shipping charges, or any additional fees associated with delivering the replacement bird(s).
Care for your birds:
While antibiotics may be necessary in certain situations, they should only be administered under the guidance of a qualified avian veterinarian. If your bird shows signs such as excessive sleeping, remaining fluffed up, hiding its head, loss of energy, or unusual lethargy, we recommend seeking veterinary care as soon as possible. In some cases, medication may be prescribed through the bird’s drinking water, but treatment should always follow the advice of your veterinarian to ensure the best possible care and recovery.
If you have any questions, concerns, or notice any issues with your bird upon arrival, please contact us within three hours of receiving your order. Prompt notification allows our team to provide timely assistance and ensure your concerns are addressed as quickly as possible.
It is the customer’s responsibility to learn how to care for your new pet birds and to prepare for their arrival.
Before placing your order, we encourage you to review our FAQs, Bird Care Instructions, and other educational resources to better understand the needs, behavior, and long-term care requirements of your chosen parrot. Proper preparation helps create a safe, healthy, and comfortable environment for your new feathered companion.
Once your bird arrives, its health and happiness depend on the care, patience, and attention you provide. We encourage every customer to build a trusting relationship with their parrot by offering consistent care, a balanced diet, and a nurturing environment.
Our parrots are carefully raised and fully weaned before joining their new families. While many birds are socialized, each parrot has its own personality and may require time, patience, and regular interaction to become fully comfortable in its new home. We recommend researching your bird’s species to better understand its behavior, training needs, and the most effective ways to build a lasting bond.
At Exotic Parrot Pet Shop, our mission is to provide healthy, high-quality parrots, premium bird supplies, and outstanding customer support. We work closely with trusted breeders and experienced avian professionals to ensure every bird meets our quality standards before being placed with its new family.
After your live bird order has been placed, we kindly ask that you stay in touch with our team throughout the shipping and delivery process. Open communication helps us provide updates, answer your questions, and ensure your bird arrives safely.
We are committed to delivering exceptional service and helping every customer enjoy a rewarding experience with their feathered companion. Our goal is to support you every step of the way, from choosing the right parrot to providing guidance after your bird arrives.
Returns for Non-Live Products
Customers may return unused, non-live products within 5 days of delivery. All returned items must be in their original packaging, unused, and in resalable condition. Please include your order number with the return request. Refunds or store credit can only be issued once the returned items have been inspected and approved.
Customers are responsible for all return shipping costs unless the return is due to an error on our part. Clearance and sale items are not eligible for refunds or store credit.
Eligible non-live products may be exchanged for another item or returned for a full refund or store credit. Please note that travel carriers and safety shipping boxes are non-refundable and not eligible for store credit.
Before returning any product, please contact our support team at info@exoticparrotpetshop.com to receive return instructions and authorization.